1. What are the benefits of shopping with Accito.com?
* You can always be assured of a friendly and efficient service - whether you are simply purchasing just one, or hundreds of items from our range. We sell a varierty of hand-made venetian masquerade masks, authentic masks ceramics, jewellery and gifts.
* If you spend over GBP £60.00 with us in one transaction - you will qualify for free standard delivery anywhere in the world! (In the UK - this is classed as 1st class standard and elsewhere in the world this is the standard airmail postal service).
* We also operate a customer loyalty scheme - simply make your first purchase, and you'll receive details of how to claim a 20% discount off your next order.
2. Can I pay using my credit card?
Yes - certainly. Please follow this link for this payment method at the checkout. We also accept payment via Pay Pal, Telephone, Fax, International Postal Orders and UK cheques. Please see our "Payment & Shipping" link.
3. Are your masks authentic?
Yes, all of our masks are produced by hand in Venice, Italy.
4. How soon can I expect to receive my purchases?
All items purchased are packaged and ready for despatch within 24-48 hours of payment being received.
The high majority of UK First Class mail arrives the day after postage.
For orders outside of the UK, these are the average transit times:
Western Europe 3-5 days
USA 5-7 days
For the rest of the world, including Australia & New Zealand 7-14 days
5. I need to receive my purchases within a few days - can you get the items to me quickly?
Yes - If you need the item urgently, do let us know at time of ordering. To 100% GUARANTEE next day delivery - UK customers please select the 'Special Delivery' option at time of checkout.
If Non-UK residents require a faster delivery - we can arrange a courier shipment service, please contact us for additional information and postage costs.
6. Why choose a venetian mask from the range?
You can always be sure that you will receive a authentic, hand-made Venice product. We supply venetian masks for corporate events, business functions, fancy dress parties, masquerade venetian balls, weddings, themed birthday parties, italian souvenirs, mask collectors, interior designers.
7. How much is postage if I buy more than one item?
The postal fee is fixed - so whatever you buy, the price remains the same.
8. Question - I need a venetian mask for a ball, will any size fit me?
Our masks are designed to be unisex and generally one size fits all. The ribbons allow the mask to be adjusted for a perfect fit.
9. Do you ship worldwide?
Yes, we ship globally. We package your item with care in a strong box and aim to despatch within 48 hours of payment being received.
10. Are you an internet business only?
Yes - we are an online retail business only - and unfortunately do not offer the faciltiies for onsite collection or browsing. However, you'll find that through our web pages we provide assistance and help through our contact details.